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FAQ

You have questions, we have answers

What steps are you taking to prevent the spread of Covid-19?

We are so excited to welcome you to The Lake House, and your safety is of the utmost concern to us. Please read our commitment to safety.

What time is check-in and check-out?

Check in is at 3 pm., and check out is at 11 am. Please contact the front desk if you require a late check out—a fee of up to half a night’s stay  may apply, depending on the hour of late check out and based on availability. 

What are your deposit and cancellation policies?

A payment for the full amount of the stay is taken at booking. There are no exceptions to this policy. If any New York Kitchen classes are booked, an additional amount of the full charge for all class participants is also taken at booking. Charges for in-house activities will not be taken at booking—like all other incidentals, they will be charged at check out. To keep our guests and staff as safe as possible during Covid 19, you will be emailed a full bill prior to checkout to limit in-person interactions.

 

Additionally, The Lake House places a hold of $200 per night at check-in for all guests. This is a pre-authorization to cover any additional charges the guest may charge to their room. The guest is able to send restaurant charges, activity charges and New York Kitchen class charges to their room folio. We must have assurances at check in that the credit card posted will have enough funds on it to cover possible additional charges. All funds not used for additional charges will be released at check out.

 

It is NOT recommended for guests to use a debit card for this purpose. The initial hold as well as the final charge at check out may appear simultaneously on their account for a significant amount of time—up to 10 full business days. The initial hold is eventually released, but to avoid this inconvenience for our guests, we strongly encourage you to use a credit card.

 

For cancellations, guests must give notice no less than 48 hours from scheduled arrival (counted back from 12 noon on day of arrival) in order to have their deposit returned. There are no exceptions available, so we encourage you to call the front desk in advance if you have any questions or concerns about your upcoming stay.

What accessibility measures are in place?

We want all of our guests to feel welcome, and Americans with Disabilities Act  (ADA)-compliant rooms are available at every level. Our public spaces adhere to the requirements of the ADA. Please contact us at 800-228-2801 for any specific questions. 

What is your pet policy?

Dogs under 35 pounds are welcome at The Lake House! There is a flat fee of $75 plus a nightly cleaning charge of $25. Please let us know if your furry friend will be joining us, and we will provide a dog bed and welcome bag that includes treats and toys. Dogs must be on leashes during their stay here, and pet owners are responsible for waste pickup throughout the property (we will provide you with bags). We know accidents do happen, though—please contact the front desk by dialing zero for any pup slip ups. If you plan to leave your furry friend in the room while you go out, they must be cozied up in a crate for our maintenance staff to service the room, just for everyone’s safety. Four legged guests are not allowed at the pool area or inside of dining establishments, though in warm weather, dogs are allowed in our restaurant’s outdoor seating areas —please contact the front desk with any specific questions. And we know better than anyone that there’s a ton of exciting stuff to check out at The Lake House—but please keep barking to a minimum in indoor areas for the enjoyment of our other guests. Woof!

Where can I park?

On-site parking is available to all guests. Valet service is available around the clock . Please call the desk by dialing zero to have your car brought around.

Can I smoke at The Lake House?

Guest rooms and all indoor areas are strictly non-smoking. No smoking is permitted on the balconies whatsoever—please be courteous to your neighbors! The designated smoking location is the boardwalk.

Help! There’s a problem with my room.

We want your experience to be seamless and relaxing. If something does go awry, maintenance is available 24 hours a day. Please contact the front desk by dialing zero.