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The Lake House on Canandaigua’s Commitment to Safety


As we prepare to open our doors for the first time this summer, the health and safety of our guests and staff is our top priority, so we are doing everything possible to make certain that all our properties are safe, sanitary, and germ-free. In fact, we have developed a comprehensive new property-wide program to provide you with the highest level of safety.

The new program represents our substantial commitment to protecting guests, staff members, and the surrounding community by implementing a broad range of safety precautions. From masks provided to guests and staff members, to on-site social distancing measures, the program is our way of taking exceptionally good care of you, especially during this time. So you can relax and enjoy your stay in a safe environment. Learn more about our commitment to safety:

Property Safety Upgrades 

To ensure that The Lake House on Canandaigua provides a safe and hygienic environment, prior to reopening, its buildings will undergo a full disinfection and sanitization. New electrostatic sprayers with hospitality-grade disinfectant will be used in each guest room upon departure.

Lobby & Public Spaces 

Social distancing floor markers will be present at the front desk and dining venues. To facilitate social distancing while on the property, dining tables are properly spaced at all indoor and outdoor venues. Hand sanitizer dispensers are located strategically around the hotel in high-volume traffic guest areas and back-of-house staff quarters, accompanied by signage throughout the property explaining proper handwashing etiquette.

We will have additional housekeeping attendants to keep public spaces disinfected, and have installed temporary plexiglass shields at our front desk and host stations.

All food and beverage employees have been trained on the “Serve Safe” curriculum. In dining areas, menus and condiments will be single-use and silverware will be rolled for sanitation reasons. Tables and chairs will be disinfected after each use, and cash transactions will be limited. All vendors must follow CDC procedures.

Guest Rooms 

To ensure our highest sanitation and cleanliness standards, the number of rooms each housekeeper cleans on a daily basis will be reduced. To reduce potential airborne contaminations, individual guest room linens will be bagged inside the room, sealed, and transported to dirty linen bins. All shared items have been removed from rooms, including pens and magazines. Returned guest key cards will be thoroughly disinfected before reuse.

New Guest Procedures 

Guests will be required to wear face masks in public areas within the hotel, except while at dining tables or outdoors. We will provide guests with a mask at check-in, if needed. After signing guest registration, pens will be retained.

New Employee Procedures 

Employees will be required to arrive at staggered times to maximize social distancing, wear masks and gloves while in the workplace, wash hands for a minimum of 20 seconds before putting on new gloves and masks and change gloves frequently after interactions with guest’s items or service materials. The team will also be conducting temperature checks on all employees upon daily arrival using non-invasive infrared monitors.

We are excited to welcome you to The Lake House on Canandaigua this summer and have made it our top priority to keep you safe so you can enjoy your vacation with no worries. Please reach out to a member of the hotel team with any questions about our policies.

Simon Dewar, General Manager