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The Lake House on Canandaigua’s Commitment to Safety


The health and safety of our guests and staff is our top priority, so we are doing everything possible to make certain that all our properties are safe, sanitary, and germ-free. In fact, we have developed a comprehensive property-wide program to provide you with the highest level of safety.

The program represents our substantial commitment to protecting guests, staff members, and the surrounding community by implementing a broad range of safety precautions. So you can relax and enjoy your stay in a safe environment. Learn more about our commitment to safety below:

Property Safety Upgrades 

To ensure that The Lake House on Canandaigua provides a safe and hygienic environment, new electrostatic sprayers with hospitality-grade disinfectant will be used in each guest room upon departure as well as throughout all public areas of the hotel on a regular basis each day with an emphasis on high-touch surfaces.

Lobby & Public Spaces 

Hand sanitizer dispensers are located strategically around the hotel in high-volume traffic areas and back-of-house staff quarters, accompanied by signage throughout the property explaining proper hand-washing etiquette.

All food and beverage employees have been trained on the “Serve Safe” curriculum. In dining areas, menus will be single-use and silverware will be rolled for sanitation reasons. Tables and chairs will be disinfected after each use and all vendors must follow CDC procedures.

Guest Procedures 

Guests who are not fully vaccinated will be required to wear face masks in public areas within the hotel, except while at dining tables or outdoors.

The Lake House does not require a negative COVID-19 test to stay at the hotel, but do caution travelers to please cancel or postpone their stay with us if they are sick or are showing any symptoms.  For information regarding all New York State Department of Health COVID-19 updates, please click on the link HERE for more details.

Employee Procedures 

Employees who are not fully vaccinated will be required to wear a mask. We are excited to welcome you to The Lake House on Canandaigua and have made it our top priority to keep you safe so you can enjoy your vacation with no worries. Please reach out to a member of the hotel team with any questions about our policies.

Simon Dewar, General Manager
(585) 394-7800